SAVE THE DATE
2011 SOCAP STAR EVENT
Join us as we honor and celebrate the hard work of our contact center representatives and support teams at the annual SOCAP Top Achiever Recognition (S.T.A.R.) Award Luncheon. Award recipients and guests will be treated to great food and gracious hospitality courtesy of Just Born Candy. In addition, we’ll learn “How to Click with Everyone Every Time!” presented by David Rich of RichIdeas.
We encourage you and your company to nominate individuals from your contact center who make a difference every day with their positive attitude, willingness to lend a hand and forward thinking in everything they do. Be it a representative, floor leader, supervisor or trainer – if they are invaluable to your company then we want to hear about them!
GUEST SPEAKER - DAVID RICH
How to Click with Everyone Every Time!
What is it that makes one person wildly successful while another, though they may work harder, keeps spinning their wheels with little to show for their efforts? Why does someone excel while others flounder in mediocrity? Why do some people seem to effortlessly attract success? What’s the difference between interacting and connecting? The answer is “clicking.” Today’s customer (and prospective customer) is the more demanding, knowledgeable, and less loyal than any time in history. If you want to succeed, you must do more than contact them, you must connect with them.
Attendees will learn:
- How today’s customer is different from 15 and 25 years ago
- Why excellent customer service is no longer good enough
- Why motivation and attitude matters
- How to use your voice as a persuasion tool and connect immediately
- How to competition proof your clientele
David Rich has been called “The most personable speaker in America.” He has presented to over one million people in 46 states and 4 countries and has earned the speaking industry’s highest designation, CSP (Certified Speaking Professional).
He is the best selling author of four books. Learn more about David at www.ContagiousTalk.com