Capturing and Delivering the 360° Consumer View
DATE: Thursday, June 25th, 2009
TIME: 11:30 – 3 p.m.
PLACE: Hershey, PA
Stay the evening before and enjoy and evening of networking.
Group rate is $229 per night (single or double occupancy). Please mention the SOCAP Greater Philly Chapter to secure the discount rate (more than $100 savings).
Get a preview of customer service expert John Goodman, who will be speaking at the 2009 SOCAP National Conference in October. Every attendee will receive a free autographed copy of his latest book, Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty and Maximize Profits.